FAQs
ORDERS & PRE-ORDERS
Are ACC drops limited? Yes. ACC runs limited-production releases — premium fabrics, elevated fits, detailed embroidery. Once a colorway sells out, it's gone. We don't restock on demand.
What does "Pre-Order" mean? Pre-order items aren't in stock yet. They ship once inventory lands. The estimated ship date is listed on the product page and can change without notice — manufacturing and production timelines move.
Can I cancel or refund a pre-order? No. Pre-order purchases are final sale. No cancellations, no refunds, no exchanges. Buying a pre-order means you accept the estimated timeline.
Can I change my shipping address after ordering? No. Once an order is submitted, the address is locked. We ship only to the address entered at checkout — double-check it before you hit pay.
Why would my order get delayed or canceled? Every order is verified before processing to protect our customers and block fraud. Your billing info must match your payment method. Orders flagged for verification, suspected fraud, or bad information may be delayed, canceled, or refunded at our discretion.
SHIPPING
How much is shipping? Free. On every order. No minimum.
How fast do orders ship? Most orders are processed and shipped within 2–3 business days. High volume, holidays, weather, and carrier delays can stretch that.
Where do orders ship from? New Jersey or Miami, Florida.
How do I track my order? You'll get a confirmation email once your order is processed, then tracking as soon as it ships. You can also check status anytime on our Track Your Order page.
My package is late, lost, or says delivered but isn't here. Once a package is handed to the carrier, it's in their hands. ACC isn't responsible for shipping delays, lost packages, stolen deliveries, or damaged shipments. All delivery claims and package investigations go directly to the carrier.